We have been urging practice owners for several years now about the importance of viewing the practice as not just being about the doctors. The practice consists of financial, operational, patient, services and staff elements. Ensuring that all of these elements are working together efficiently will ensure that their practice hums like a well-oiled machine.
Now Ys obviously can’t make an impact in all these areas, but defining a clear vision and building patient journey roadmaps is an art we have been working with practices to develop and clarify. These plans have helped to provide vision for the practice. The process is ongoing and here we offer you some insights into our thoughts and executions. Our maps consider the strategy for how this vision will be achieved and, most importantly, what will be done – and by who.